blocked.
Something to note as well: Sage50 Payroll doesn't require lower case for email addresses, but SageHR does, and during the import process from SageHR to Sage50, it comes through as a change every time unless you amend Sage50 to lower case.
Name of Business - Sigvaris Britain Limited
ARR Contract Value £672
Module Affected - Core
Risk of Churn/Contraction? - N/A
Detail of Customer Ask - Easy way to change an email address when they are wanting to go from a personal to work email.
Impact to Customer - Unable to easily change email so having to delete and re-add. Agreed to use forwarding rule in mailbox to auto-forward.
Still a huge pain point - no workaround to download all data for employees to import into Sage HR either
This is a huge pain point for customers and drives a large amount of contacts in both Sage HR services and Sage 50 Payroll services.
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Something to note as well: Sage50 Payroll doesn't require lower case for email addresses, but SageHR does, and during the import process from SageHR to Sage50, it comes through as a change every time unless you amend Sage50 to lower case.
Name of Business - Sigvaris Britain Limited
ARR Contract Value £672
Module Affected - Core
Risk of Churn/Contraction? - N/A
Detail of Customer Ask - Easy way to change an email address when they are wanting to go from a personal to work email.
Impact to Customer - Unable to easily change email so having to delete and re-add. Agreed to use forwarding rule in mailbox to auto-forward.
Still a huge pain point - no workaround to download all data for employees to import into Sage HR either
This is a huge pain point for customers and drives a large amount of contacts in both Sage HR services and Sage 50 Payroll services.